RETURNS

For returns, complaints or exchange of goods, please fill out this form. You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. Please note the return shipping is on the customer's expense.

FULL RETURN POLICY

1. Send us a withdrawal notification, containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to. 

Please do so by filling out the Return contact form, or send us an email at shop@minnapalmqvist.com 
We will get back to you with more info on how to proceed with your request within two working days

2. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.

3. When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar).

From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order.

We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.